LRQA’s recommended improvements
It is our opinion that LRQA’s recommended improvements made in last year’s Annual Review 2009 have been addressed. In particular, Veolia has improved its governance by implementing the ‘Go further together’ programme, which embeds Veolia’s corporate responsibility policies and plans into its business management systems. This is further supported by Veolia demonstrating a strong commitment to corporate responsibility through its improvements in Quality, Health, Safety and Environmental (QHSE) performance, its partnership with the charity Mind and the employee volunteering programme.
Veolia should continue to develop its systems and processes for collecting, checking and reporting sustainability data and information. In particular, Veolia should:
- Progress to fully integrate ‘Go further together’ with the QHSE Objectives
- Provide UK performance indicators for those material issues associated with Society, Labour Practices, Human Rights and Public Policy in GRI G3
The above is an excerpt from the observations reported back to the management of Veolia for continual improvement. However, these do not affect our conclusions on the Reports.
S M Fletcher
Middlemarch Office Village
28 July 2011
This document is subject to the provisions below:
This document is valid for one year from the date of verification.
This Assurance Statement is only valid when published with the Reports to which it refers.
Lloyd's Register Quality Assurance Limited has not been involved in the preparation of any material included in the Reports and does not accept or assume any responsibility for any other purpose or to any other person or organisation. Any reliance any such third party may place on the Reports is entirely at its own risk.
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LRQA's Competence and Independence
LRQA ensures the selection of appropriately qualified individuals based on a rigorous appraisal of their qualifications and experience. The team conducting the assurance of the Report was multi-disciplinary and has been involved in assurance assessments from the outset of external verification of non-financial performance reports.
LRQA's internal systems have been designed to manage and review assurance and certification assessments. This involves a review by senior management of the outcome derived from the process applied to the assurance of corporate reports.
Independence of LRQA from Veolia Environmental Services
LRQA provides Veolia with third-party certification assessment services to ISO9001, ISO14001, OHSAS18001, ISO/IEC 20000 and BS25999. The assurance and certification assessments are the only work undertaken by LRQA for Veolia.
Conflict of interest
LRQA is part of the Lloyd's Register Group. Lloyd's Register Group recognises that potential conflicts of interest may exist which could impact on its independent verification activities. Lloyd's Register Group is committed to identifying and managing such conflicts so that they do not adversely impact its independence and impartiality.
In order to protect the integrity, neither LRQA nor any other Lloyd's Register Group company will provide services that create a conflict and compromise the independence and impartiality of third-party certification and assurance. The Lloyd's Register Group will never verify its own solutions to a customer's problem.